In the banking sector, where even small mistakes can lead to significant risks, training personnel in risk management plays a particularly crucial role. However, traditional training methods such as written documents, official letters, or internal decisions are often difficult to access and unappealing to learners.
The case study below shares how Talent Gate partnered with Saigon – Hanoi Commercial Joint Stock Bank (SHB) to implement a corporate training video project on risk management, transforming specialized knowledge into a vivid, easily digestible learning experience that delivers long-term effectiveness.
About the Client
SHB is one of the largest commercial joint stock banks in Vietnam, operating in multiple sectors with a large network of branches and employees nationwide.
Given the specific characteristics of the banking industry, SHB regularly implements internal training programs aimed at:
- Enhancing compliance awareness
- Preventing and managing risks in operational processes
- Standardizing the professional behavior of employees
In particular, risk training is a key component that needs to be implemented regularly and consistently.
The challenge facing the project
The SHB Risk Management project aims to train employees on potential risks that may arise in their daily work, such as: Risks in customer identification, Risks of fraudulent transactions, Risks of providing customer information to third parties, Risks of loss or misplacement of customer records, and many other risk situations in actual operations.
Prior to the project, training content was primarily delivered through: Decisions, Official Letters, lengthy and highly legal documents, etc.
While this format provided complete information, it had many limitations: Learners found it difficult to read and remember, the content was dry, lacked illustrative scenarios, and was difficult to apply to real-world situations.
SHB needed a corporate training video solution that was fast-paced, convenient to watch, easy to understand, linked to real-world situations, and capable of long-term training for multiple employee groups.
Talent Gate’s Strategy and Solutions
Choosing a series of storytelling videos instead of separate theoretical videos, Talent Gate proposes:
- Building a series of training videos
- Each video is an “episode” revolving around a specific risk group
The storytelling format helps learners:
- Easily follow the content
- Identify risks through familiar situations
- Remember better than reading text
Video content is built upon:
- Common situations encountered in banking operations
- Familiar behaviors of employees in their daily work
Through specific stories, the videos help learners:
- Recognize potential risks from seemingly small actions
- Understand the possible consequences of not following procedures correctly
- Remember the lesson naturally, without coercion
Designing short, easy-to-watch, and easy-to-remember training videos. Talent Gate’s Corporate Training Video Solution Talent Gate focuses on:
- Moderate duration, suitable for flexible learning
- Concise content, directly addressing the issue
- Relaxed and easy-to-understand language for a wide range of employees
This helps SHB easily implement training on a large scale, without putting time pressure on learners.
Results
After implementing a series of corporate training videos on risk management, the project has yielded positive results:
- Warmly received by employees, with many positive feedbacks and evaluations
- Training content has become more accessible compared to traditional written formats
- Learners can easily relate knowledge to real-world work situations\
- Solving the long-term risk management training problem for businesses
The video solution not only supports current training but also creates a foundation for SHB to continue expanding internal training programs in the future.
Conclusion
The SHB Risk Management Project is a prime example of applying video training to businesses in the banking sector, where high standards of compliance and risk management are required.
Through a series of storytelling sessions, Talent Gate helped SHB:
- Transform complex training content into engaging learning experiences
- Naturally and effectively enhance risk awareness among employees
- Build sustainable and scalable training solutions
Talent Gate is committed to continuing to partner with businesses on their journey of training innovation, providing creative, practical, and long-term development solutions.
