Learning Objectives
- Building a Culture of Psychological Safety
- Active and Non-Judgmental Listening Skills
- Secrets to Establishing Genuine Relationships
- Using Compassion in Receiving
- Handling Individual and Team Defensive Reactions
Basic English B1
Basic English A2
This helps learners understand the process and how to effectively handle difficult customers in a service environment.
Basic English B2
This helps learners understand the process and how to effectively handle difficult customers in a service environment.
Product and service consultation
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