In May 2021, Talent Gate received the requirement from Military Commercial Joint Stock Bank (MBBank) on 4 eLearning videos (LCD). Each video should last for 1 minute and would be shown at MBBank’s nation-wide transaction counters. These videos aimed at better customer service provided by bank staff.
Talent Gate analysed and advised a comprehensive solution package for MBBank. We pointed that 4-minute videos would not suffice to meet MBBank’s expectation. MBBank agreed with our solution, i.e. 5 eLearning courses with a total length of 200+ minutes suited to 5 types of audience from employees to managers. These training courses are dynamic, highly interactive, and instilled with MB’s identity. We also provided add-on products such as Micro learning, Gamification, Quick book, etc. for branch managers to flexibly mentor their staff while employees could also learn adaptively.
After 3 months of design and 3 months of implementation, the program received positive feedback from learners, pointing that it effectively helped enhance MBBank’s prestige and brand.
)">
One of Talent Gate’s most significant achievements in 2022 was our collaboration with Vinuniversity – one of the leading universities in Vietnam to create an internship-oriented eLearning course for all students before the summer internship. With this course, Talent Gate decided to apply a new technique – Multispace Panoramic to enhance learning experience. This technique […]
)">
Aiming at standardized, innovative, and unique customer service offered by nearly 2000 bank tellers nationwide, SHB wanted to deploy a short-term yet effective training to improve Net Promoter Score consistently across branches/front offices. Bank tellers and Head/Deputy Head of Customer Service were expected to implement customer service initiatives to boost business performance. It was not […]
